Rough Notes

Linda is a regular contributor to the CSR Focus column in Rough Notes magazine, a publication of the Rough Notes Company, Inc., insurance publishers since 1868.



Soft Selling – September 2007 issue

Building Relationships – November 2008 issue

Speak, Listen, and Connect – July 2009 issue

How to Avoid E & O Claims – August 2010 issue

Conversations versus Inquisitions –¬†January 2012 issue