Our registration and refund policy varies based on the product or service purchased. The following refund policy applies unless a special refund policy is stated on the registration form for one of our courses.
All requests for cancellation or transfer must be submitted via email to Linda@FaulknerEducation.com.
A full refund is given for cancellations received more than 3 days before the date of a CE webinar/webcast and more than 14 days before the date of a classroom CE seminar. A refund of all fees paid, less a $10 service fee per course, per attendee, will be made for cancellations received 1 or 2 days before the date of a CE webinar/webcast. A refund of all fees paid, less a service fee of $25 per course, per attendee, will be made for cancellations received 1 to 13 days before the date of a classroom CE seminar.
NO refunds are given for: (a) cancellations received on the date of any CE course, (b) no-shows for any course or event, (c) persons dismissed from webinars or seminars for inattentiveness, and (d) partially completed webinars/webcasts and seminars.
Unless a special transfer policy is stated on a registration form for one of our courses or events, if a registrant has pre-registered and is unable to attend, all fees paid may be transferred to a future course or event–or to purchase any of our products. The registration and fee transfer is subject to the following conditions:
(a) The request must be received more than 3 days before the date of the scheduled course or event
(b) A $10 transfer fee applies to requests received 1 or 2 days before the scheduled course or event
(c) Transfer requests will not be honored on the day of the scheduled course or event
(d) Fees may be transferred for use by the individual or another person the individual designates
If transferring fees to another person, all necessary registration information must be provided at the time of the transfer request. The transfer request will expire 6 months from the date we approve it.
Special Provisions for Insurance CE Courses of All Types
Course completion is contingent upon our receipt of the following registrant information at last 2 days before a CE webinar/webcast or classroom seminar: name, mail address, National Producer Number, email address, and full payment of all registration fees, including any applicable CE filing fee.
If a check is returned by the bank or if a credit or debit card payment is declined, payment in full has not been made. A $30 fee will be charged for all returned checks and a $5 fee will be charged for all declined credit or debit card payments.
Course completion is also contingent upon the following attendance conditions, which comply with requirements of insurance code:
(a) You must attend a CE webinar/webcast or classroom seminar in its entirety to receive CE credit
(b) We cannot award CE credit to any person missing 5+ minutes of a CE webinar/webcast or 10+ minutes of a classroom seminar
(c) Any person who has been distracted for 5 or more minutes during a webinar/webcast (as determined by the system’s tracking program) will be dismissed from the webinar/webcast and is NOT eligible for CE credit, a refund of fees paid, or transfer to another webinar/webcast or CE course
Course Completion Certificates
If a student has satisfied all course completion requirements, we will make every effort to provide a course completion certificate as follows: (a) with a paper certificate immediately following a classroom seminar, or (b) with an emailed certificate within 72 hours of a live webinar.
If a student has not satisfied all course completion requirements, we will provide the course completion certificate within 72 business hours of our receipt of the final requirements.
We report attendance electronically to the state of Montana via the NAIC’s State Based Systems. Duplicate course completion certificates issued more than 30 day after course completion will incur a $5 fee.
Insurance CE Webinars/Webcasts
To receive CE credit for any of our insurance continuing education webinars or webcasts, you must be logged into the webinar (video and audio) before the webinar begins. It is possible to log into the webinar/webcast in several ways, each of which is explained in our Webinar Instructions.
We utilize a third-party webinar platform (GoToWebinar or GoToMeeting, depending upon the type of presentation) and its website contains comprehensive instructions, tutorials, and assistance with getting ready to join one of our presentations. You can find this information at http://help.citrix.com/webinar/get-ready/
Because Linda presents all our webinars and webcasts, and her assistant serves as the webinar’s administrator during all our webinars, no one is available in the office to answer your phone calls or respond to your emails beginning 30 minutes before the start of our webinars and webcasts. If you login to the webinar at least 15 minutes before it begins, we should be able to help you before the start time; however, we are not IT providers and do not accept responsibility for technical issues you might experience.
If you are unable to login to a webinar before it begins due to technical difficulties, we will transfer your registration to another webinar, without charge or penalties, so long as you notify us via email (Linda@FaulknerEducation.com or Admin@FaulknerEducation.com) within 15 minutes of the webinar’s start time and notify us of the date and time of your replacement webinar within 24 business hours.
Important: We reserve the right to limit, per person, the number of transfers we honor due to techinical difficulties.
Information provided in our courses is intended for the general use of purchasers and not as a guide or absolute reference. YOU are responsible for verifying whether you have taken one of our courses within a) your license renewal period or b) 24 months of the date you last took the same course (either in classroom or webinar/webcast format).
Our course authors are not attorneys or accountants and do not intend our courses to be used as a replacement for legal, financial, or other professional advice. We recommend that students taking our courses refer to the underwriting guidelines used by their respective insurance companies in addition to the specific forms and endorsements used for precise details of insurance coverages, conditions, limits, exclusions, etc.
The content of our courses–and examples used during the presentation of our classroom, webinar, and webcast courses–is only intended for illustrative purposes and is not a guarantee of insurance coverages to be provided or interpretation by an insurance company at the time of a loss.
The courses, books, and other materials purchased on this website are protected by U.S. Copyright law. No part of this material may be copied, used, reproduced, or distributed–in any format or by any means–without the advance written permission of Linda A. McHenry (former Linda M. Faulkner). It is a violation of copyright law to provide or share copies of any of our courses, products, photos, and website content, electronically or in print, to or with anyone who has not purchased them without the written consent of Linda McHenry.
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For more information about the CE requirements that apply to your license type, visit the website of the Department of Insurance in your state.