Linda is a regular contributor to the CSR Focus column in Rough Notes magazine, a publication of the Rough Notes Company, Inc., insurance publishers since 1868.
Soft Selling – September 2007 issue
Building Relationships – November 2008 issue
Speak, Listen, and Connect – July 2009 issue
How to Avoid E & O Claims – August 2010 issue
Conversations versus Inquisitions – January 2012 issue